The Psychology of Consumer Behavior in the Post-Pandemic Era
Post-pandemic consumers are paradoxically more connected yet more skeptical, craving both personalization and privacy. Brands that win will master neuroscience-driven engagement while championing ethical transparency. As Nobel laureate Daniel Kahneman warns, “The brain’s shortcuts can be a marketer’s goldmine—or a reputational minefield.” The future belongs to businesses that respect the psychology of choice without exploiting it.